For ages 21 and above only

gb9999's commitment to responsible gaming

gb9999 believes that gaming is for entertainment only. We are committed to the safety and mental well-being of every one of our players.

What is responsible gaming?

Responsible gaming means enjoying gaming as a form of entertainment — not as a way to create financial problems or mental stress. At gb9999, we want every player to enjoy games through a healthy and positive experience.

When gaming goes beyond entertainment and becomes a habit, it can have a negative impact on personal and family life. That is why gb9999 provides you with various self-control tools so you can always stay in control of your gaming activity.

Our platform is for people aged 21 and above only. We want to make sure that playing at gb9999 is always a positive and enjoyable experience.

Warning signs

If you notice any of the following signs, take a break immediately:

Spending more than your set budget
Placing more bets to try to recover lost money
Using time meant for family or work on gaming
Lying about or hiding your gaming
Continuing to play despite financial problems
Feeling restless or anxious when not gaming

Our protection tools

Deposit Limit

Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set it takes effect immediately. Increasing a limit requires a 24-hour waiting period — this prevents impulsive overspending.

Time-Out

Use the time-out feature when you feel you need a break. Keep your account temporarily closed for anywhere from 24 hours to 30 days. During this time you will not be able to log in or place bets, but your account will be reactivated automatically once the period ends.

Self-Exclusion

Choose self-exclusion if you want to take a long-term break. You can close your account for anywhere from 3 months to permanently. While self-exclusion is active your account will be completely inactive and you will not receive any promotional messages.

Betting History

View your full betting history and records of all deposits and withdrawals at any time. Review your spending patterns and reset your limits if needed. A clear record helps you make informed decisions.

Reality Check

At set intervals gb9999 will remind you how long you have been playing. These notifications keep you aware and give you the opportunity to take a break when needed. Setting a time limit removes the risk of spending too much time playing.

Support and Advice

If you are experiencing gaming problems, contact our 24/7 live chat support. Our trained team will assist you in Bengali and help you activate the tools you need.

21+ age policy

gb9999 strictly ensures that only individuals aged 21 and above can register and play on our platform. Participation by minors is strictly prohibited.

Age is verified at the time of registration. If any doubt arises, the account will be suspended immediately and additional identity documents will be requested. This step is essential to protect minors.

If a minor in your household uses your device, please keep your account secure and use parental control software on the device.

For ages 21 and above only

Steps to protect minors

Use a strong password for your gb9999 account
Enable parental controls on your device
Never share your account login details
Always log out after you finish gaming
Do not save your password in the browser if children use the same device
If you have any concerns, inform our support team

The golden rules of healthy gaming

Always think of gaming as a form of entertainment, not a source of income. Winning and losing are both a normal part of the game.
Set a fixed budget before you start playing and do not go beyond it. Do not place more bets to try to recover money you have lost.
Take at least a 5 to 10 minute break every hour. Do not play for long stretches without stopping.
Do not play when you are stressed, anxious, or feeling low — it reduces your ability to make good decisions.
Do not play under the influence of alcohol or substances — it impairs your judgment and can lead to greater losses.

Never use time set aside for sleep, family, work, or study for gaming.
Never spend borrowed money or emergency savings on gaming.
Review your gaming activity regularly. Check your spending each month.
Talk openly with the people close to you about your gaming habits.
If you are experiencing problems, do not wait — contact gb9999's support team right away. We are here to help.

How to activate the tools

Activating the responsible gaming tools at gb9999 is straightforward. Follow the steps below:

Log in to your account

Find the responsible gaming settings

Look for the "Responsible Gaming" section in your account settings.

Set your preferred limits

Choose what you need — deposit limit, time-out, or self-exclusion.

Get help from support

For any questions, our support team is available 24/7 on live chat to guide you.

Contact support

If you feel that gaming is causing problems in your life, we are here for you. Do not wait to ask for help.

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Live Chat Support

Our Bengali-speaking support team is available 24 hours a day, 7 days a week. Chat with us on live chat for any issue.

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Email Support

Send any responsible gaming requests to: [email protected]

Self-Exclusion Request

To activate self-exclusion, send a request directly via live chat or email. We will take the necessary action on your account as quickly as possible. No judgment, no questions — just help.

How to recognize problematic gaming

Financial signs

Spending beyond your budget
Not having money to pay bills
Borrowing money to play
Dipping into savings
Hiding gaming expenses

Behavioral signs

Unable to stop playing
Placing progressively larger bets
Refusing to accept losses
Lying about gaming
Unable to focus on other tasks

Emotional signs

Anxiety or depression when not gaming
Excessive excitement when winning
Withdrawing from family and friends
Trouble sleeping or restlessness
Mood swings

Keep in mind

Problematic gaming is a recognized mental health condition and it is treatable. Seeking help is not a sign of weakness — it takes courage. gb9999 is always here for you.

Questions about responsible gaming

Log in to your account and go to the "Responsible Gaming" section in your profile settings. From there, set a daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately, but increasing a limit requires a 24-hour waiting period. If you need any help, reach out to our live chat support.

Self-exclusion is a tool that lets you close your own account for a set period of time or permanently. During this period you will not be able to log in, make deposits, or play any games. While self-exclusion is active, you will not receive any promotional messages either. To activate it, contact our support team directly.

A time-out is a short-term break — typically from 24 hours up to 30 days. Once the set period ends, your account is reactivated automatically. Self-exclusion, on the other hand, is long-term — it can range from 3 months to permanent. Ending a self-exclusion requires going through a specific review process.

At gb9999 the minimum deposit is ৳200 (across all payment methods) and the minimum withdrawal is ৳1,000. Deposits and withdrawals can be made via bKash, Nagad, Rocket, and Upay. As part of responsible gaming, we recommend that you only deposit an amount you can afford to lose.

If you feel that a family member or friend is experiencing a gaming problem, start by speaking with them openly and with empathy. Let them know about the responsible gaming tools available at gb9999. You can also contact us via live chat or email to ask for help on their behalf.

Ask yourself a few questions: Are you finding it hard to stop playing? Are you spending more than your set budget? Are you using time meant for family or work to play games? Are you placing more bets to try to recover money you lost? If the answer to any of these is yes, take a break and speak with our support team.

Enjoy responsibly

Come to gb9999, play safely, and enjoy the entertainment. If you have questions, check our FAQ or contact support directly.

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